Questions? Why not skim this list of questions and answers that we have compiled below, or feel free to write to us here.
OK - where exactly is Samoa?
Samoa is located in the heart of the South Pacific, approximately half-way between Hawaii and New Zealand. Samoa has two main islands, Upolu and Savaii, and several other less-inhabited islands (ten islands in total). The island of Upolu, while smaller than Savaii, is the most inhabited and is home to the bustling town of Apia, and the Faleolo International Airport. Coconuts Beach Club is located on the southern sunshine coast of Upolu, approximately 25 miles from the airport.
What is Faʼa Samoa?
Faʼa Samoa means the Samoan Way. Samoa is a very traditional society, rich in culture, strong in family and village ties. The ancient Polynesian culture of Samoa holds that family always comes first. The Faʼa Samoa consists of three key elements: matai (chiefs), aiga (extended family) and the church.
Is there a difference between Samoa and American Samoa?
Up until 1997, the nation was known as Western Samoa, at which point it dropped the title "Western" to simply become Samoa. American Samoa, while similar in ancient customs, is not part of Samoa (it is a protectorate of the USA). Samoa is a free, independent country.
Do I need a visa to enter Samoa?
Every visitor to Samoa will receive an entry permit normally allowing them to stay for up to 90 days.
Is there a Departure Tax in Samoa?
Yes, but it's built into your airline ticket cost.
What is the currency of Samoa? Will I need local currency at Coconuts?
The Samoa currency is the Tala (WST). You may acquire Tala when you arrive at the Faleolo airport (your best exchange rate may be by using the ATM). You can also exchange some money at banks in Apia. Coconuts may also be able to exchange currency for you, however, you will not be required to have any local Tala for any of your purchases at the resort. All of your purchases can be put on your account, which you may settle when you depart.
What is the dress code?
Coconuts is a very casual resort. Our motto is: Life is too short to get dressed up for dinner! If you care to dress fancy, please feel free. However, casual and resort wear is appropriate at all times. We do ask that guests do not practice nude or topless sunbathing, as that is very much against local custom. Also, when visiting the local village, church, or town we ask that you respect local custom and dress conservatively.
Is the water safe to drink at Coconuts?
All of the water at Coconuts is treated, and is safe to drink. We encourage our guests to help reduce the amount of plastic waste/bottles in Samoa.
What kind of power and plugs are available at Coconuts?
Coconuts is unique in that we offer BOTH 110V and 220V power at the resort. You will find outlets similar to Australia and New Zealand, as well as outlets with 110V that accept North American plugs. Please see our front desk if you have any questions, or if you require a plug adapter.
Is there a swimming pool at Coconuts?
Oh yes - and it is in the shape of a gecko, complete with a thatched roof swim up pool bar.
Is it appropriate to Tip at Coconuts?
No, it is not customary to tip individuals. If you enjoyed your stay with us, you may choose to leave a donation for the entire staff (there is usually a tip box at our reception desk). However, it is not appropriate to give individual tips.
What language do they speak at Coconuts?
Everyone who works at Coconuts speaks English and Samoan. For the most part, everyone you meet in Samoa will have some working knowledge of English, although the more rural areas will speak predominantly Samoan.
A few important words for you to know are: Talofa-Hello, Tofa-Goodbye, Faʼamolemole-Please, Loe-Yes, Leai-No, Faʼafetai-Thank You
If I don't want to rent a car, how can I get around the island?
One fun way to explore Upolu is by taking the island bus. These colourful buses run between Coconuts and Apia (Monday to Saturday). They are a great way to get out, see the island, and meet the locals. But, don't be in a rush. This is Samoa after all.
What is a Returning Nut?
Coconuts has a very strong returning guest ratio, and some guests continue to visit us year after year. We lovingly refer to all of our past guests as Returning Nuts. There is a very strong community of Returning Nuts.